FREE SHIPPING WORLDWIDE ON ALL ORDERS

FAQ

ORDERS

HOW DO I PLACE AN ORDER?

To place your order, you choose the product that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information and pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.

WHERE CAN I ENTER MY DISCOUNT CODE?

Your discount code can be added at checkout. The discount will immediately be discounted from the total sum when applying the coupon.

WAS MY ORDER SUCCESSFUL?

You should receive an email confirmation within 10 minutes of placing the order. There might be some issue with the order if you don't receive an email confirmation. If so, please contact us immediately via email at hello@axiomstore.co

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us immediately via email at hello@axiomstore.co. We will not be able to change or cancel the order once we ship it.

PAYMENTS

PAYMENT METHODS

We currently accept all major cards and PayPal.

DELIVERY INFORMATION

DO FREE SHIPPING COME WITH TRACKING?

No, free shipping doesn't come with tracking. You should expect your order to be delivered in 20-40 business days.

RETURN AND EXCHANGE

RETURN INSTRUCTIONS

As a customer, you have the right to return and receive a full refund or exchange of any purchased products within 30 days of receiving your order. 

HAVE YOU RECEIVED MY RETURN?

You will receive an email confirming the registration of your return from our return department and your refund will reach you within 5-7 business days after that. If you haven’t received an email within two weeks from the date that you returned your package, please contact our customer service with your order and tracking number.

I HAVE RECEIVED THE WRONG PRODUCT.

This rarely happens but we will take full responsibility when it does. We will ship you the correct item at no additional cost. You can keep the wrong product as compensation. 

OTHER QUESTIONS

Please contact us via email at hello@axiomstore.co if you have any additional questions.